SHERNITA L. HIGGS
OBJECTIVE
To secure a position in a nurturing environment that fosters personal growth, and
employs my business, technical, analytical, and interpersonal skills.
EDUCATION
East Carolina University, Greenville, NC
Masters of Business Administration Degree, December 2005
Major: Business Administration
GPA: 3.36/4.00
North Carolina A&T State University, Greensboro, NC
Bachelor of Science Degree, June 2004
Major: Management (Concentration in Information Systems)
GPA: 3.88/4.00
Summa Cum Laude
EXPERIENCE
Teleservices Agent (Independent Contractor), Jan. 2006-Present
LiveOps, Inc., Palo Alto, California
- Processes customer orders for various clients
- Collects caller information for purposes of lead generation
- Uses sales tactics to encourage purchase of upsells
- Attends to customer service issues via telephone
- Prequalifies callers for numerous programs
QUALIFICATIONS
Possesses strong dedication and determination
Demonstrates diligence in individual and team tasks
Takes pride in doing a good job and achieving results
Exhibits a positive, personable, and professional appearance and manner Capable
of managing multiple tasks in a strenuous environment
Believes that dependability and credibility are essential
Exemplifies versatility and adaptability
Emerging flair for problem-solving and analysis
COMPUTER SKILLS
Experience in C++, Visual Basic, SQL, MS Word, Access, Excel, PowerPoint, and
Outlook
HONORS AND ACTIVITIES
Full scholarship recipient, 2000-2004
Dean's List, 2000-2004
Member, Beta Gamma Sigma (business student honorary)
Member, Golden Key International Honor Society
REFERENCES
Available upon request
